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Your trust matters to us. This policy explains how TrueHive collects, uses, protects, and manages your personal information when you use our website, product request forms, and customer support services.
Last Updated: May 2026
TrueHive only collects details needed to process your requests, support customers, improve services, and communicate with you.
Contact
info@truehive.lk
Section 1
When you use the TrueHive website, we may collect information such as your name, contact number, email address, delivery address, product inquiry details, order request details, coupon or promo code details, and messages submitted through our website forms.
We may also collect basic technical information such as browser type, device type, IP address, pages visited, and general website usage data to improve website performance and user experience.
Section 2
We use your information to respond to inquiries, process product purchase requests, manage order confirmations, provide customer support, notify you about product availability, and improve our products and services.
We may also use submitted details to contact you regarding TrueHive products, delivery updates, grant applications, community programs, or customer service follow-ups.
Section 3
When you submit a purchase request, notify-me request, reservation code, or coupon code, the submitted information is used only to manage your request and allow our team to contact you.
Submitting a purchase request through the website does not automatically confirm an order or payment. Our team may contact you to confirm product availability, delivery details, and payment method.
Section 4
We take reasonable steps to protect your personal information from unauthorized access, misuse, loss, or disclosure.
However, no online platform, email, database, or internet transmission can be guaranteed to be completely secure. We encourage users to avoid submitting unnecessary sensitive information through website forms.
Section 5
TrueHive does not sell your personal information.
We may share limited information with trusted service providers, delivery partners, technology providers, or internal team members only when required to process your request, deliver products, maintain the website, or provide support.
Section 6
Our website may use cookies or similar technologies to improve website functionality, understand visitor behavior, and improve user experience.
You can control or disable cookies through your browser settings. Some website features may not function properly if cookies are disabled.
Your Rights
Request access to the personal details you submitted.
Request correction of inaccurate personal information.
Request deletion of your submitted information, where legally and operationally possible.
Contact us regarding privacy-related questions or concerns.
Contact Us
If you have any questions about this Privacy Policy, or if you want to request access, correction, or deletion of your submitted information, please contact us.
This Privacy Policy is provided for general website transparency. Please review with a legal professional if you require a formal legal compliance document.
